Please contact us in case you have any other concerns or questions about our Service or your transfer. Thank you
RESERVATIONS - Transfer reservations through our line service are always processed in Portuguese mainland time (UTC/GMT). - We only accept online reservations until one day before your transfer desired date. - For last minute transfer resrvations please contact us directly. - When a booking is made by telephone , the booking is also subject to, and the client must accept , our terms and conditions.
PAYMENTS - Payments must always be settled prior to the vehicle´s departure - At the moment you can only pay directly to the driver (Paypal payments available soo) - Payments to the driver must be in cash ( Euros only) - Your transfer receipt will be given by the driver.
BOOKING AND CANCELLATIONS - Modifications to booking must be made 24hrs prior to your arrival. No show at Faro Airport without prior notification will be charged 50% of the total paid- - Payments Refund Policy: in case you have already paid for your airport transfer you will be totally refunded within a week.
LUGGAGE - Transfers are limited to two items of luggage per person. - Any extra or special lugagge must be declared at the time of booking. When booking online please mention that kind of luggage.
INSURANCE and GUARANTEES - We are a fully lincensed Portugal Airport transfer company - Our company is fully insured, having all the insurances requested by the Portuguese law . - The transfer passanger and their luggage are fully insured. - We are not responsible for delays before or during the transfer caused by external reasons(ex: weather conditions and traffic).
COMPLAINTS - Complaints are only processed if they are written in the complaint report ( present in all vehicles) and given to the driver. - We are not responsible for delays before or during the transfer caused by external reasons (weather conditions and traffic).
OTHER - We reserve ourselves the rigth to refuse to carry any person who is trough to be under the influence of alcohol or drugs and/or whose behaviour is considered wrong by the driver. - Smoking and alcoholic drinks are not permitted in our vehicles. - Portuguese law will govern these conditions in all respects.
Please drop us a email or call us: +351 910 000 555